Once shipped, customer receives an SMS on the registered contact number containing courier company name and tracking number. Also, you can simply go to the “Track now” option available on our website.

The Product will be delivered to you as per the TAT displayed on the basis of pin code shared. Please note, the above delivery time is excluding Sundays, public & statutory holidays.

Sorry, as per company policy, a package can’t be opened before delivery is accepted. But you can accept the package & get in touch with us later in case you have any concerns.

Of course, a product can be returned but only under the following circumstances:

• Product is physically damaged/defective
• Varies from the description on the website
• Wrong item delivered

The product purchased via eshop.kirloskarpumps.com is automatically registered for warranty.

Yes, the warranty for your replacement will be the same as your initial product.

Kindly refer to our shipping policies in point 15 of Terms of use for a Platform.