Terms & Conditions
THE PLATFORM IS DESIGNED, DEVELOPED, HOSTED, OWNED, OPERATED AND MAnaged BY KIRLOSKAR BROTHERS LIMITED (CORPORATE IDENTIFICATION NUMBER - L29113PN1920PLC000670), a company incorporated under THE INDIAN Companies Act, 1913 (AND VALIDLY EXISTING UNDER THE COMPANIES ACT, 2013) AND HAVING its GLOBAL CORPORATE office at Yamuna, Survey No. 98/ (3-7) Baner, Pune 411045, Maharashtra, INDIA (HEREINAFTER REFERRED TO AS “THE COMPANY”, “WE”, “US” or “OUR” WHICH EXPRESSIONS SHALL UNLESS REPUGNANT TO THE SUBJECT OR CONTEXT HEREOF BE DEEMED TO INCLUDE ITS SUCCESSORS AND PERMITTED ASSIGNS).
1.1 Use of the Platform is available only to persons who are above the age of 18 years and persons who are “competent to contract” within the meaning of the Indian Contract Act, 1872. You declare and confirm that You are above 18 (eighteen) years of age, and have the capacity to contract while browsing, accessing or using this Platform. Any misrepresentation of facts on Your part, or omission to state facts (willful or otherwise), whether asked for or otherwise required by the Platform or any person designated in relation thereto will result in an immediate termination of the access and/or use of the Platform.
1.2 If You are a minor (i.e. under the age of 18 years), You may browse, access or use the Platform only under the supervision and prior consent/ permission of a parent or a legal guardian.
2. User Warranties
3. Registration and Use
3.1. The Platform requires You to create an account for browsing, accessing and using the Platform. You must create an account and specify Your username and password which shall be personal to You solely. You are not permitted to share Your login credentials with any third party or otherwise permit the use of the Platform by any third party who is not the owner of the account and agree to -
a) solely be responsible for maintaining the confidentiality and security of Your username(s) and password(s); and
b) be fully responsible for any and all activities, which occur under or from use of such username(s) and password(s) and/or in connection with such use. You further absolutely agree that You will not permit any third party to browse, access or use the Platform using Your username(s) and password(s).
3.2. At the time of registration, the Platform may require You to submit a valid email ID and Your mobile number and validate the information through a one- time password (OTP) mechanism or through any other mechanism as may be prescribed on the Platform. This OTP is personal to You solely and You are not permitted to share Your OTP with any third party or otherwise receive such OTP through a mobile number/ email ID which is not personal to You. Further for receiving such OTP and registration, You will submit valid credentials and information as may be requested on the Platform.
3.3. The Platform may also request You to provide additional information post account creation including information pertaining to Your business registration and licenses. Such information may be validated by the Company through a KYC check process to ensure that only genuine Users are browsing, accessing or using the Platform. The Company reserves its right to seek additional information or cancel Your registration and account and/or cancel any orders placed on the Platform, in the event that the information provided by You is found to be inaccurate or misleading in any manner.
3.4. Users can always modify or update their profiles provided on the Platform as and when required at their discretion, save and except for their ‘User Name’ and the ‘Company name’/ ‘System Admin access’.
3.5. The username, mobile number and/or e-mail address is treated as a primary identifier on the Platform. It is the responsibility of the User to ensure that their username, mobile number and email address is up to date on the Platform at all times. The User agrees to notify the Company if their mobile number, delivery address or e-mail address changes by updating the same on the Platform through a one-time password verification.
3.6. The User further agrees and confirms that the Company shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under the User account, including, where Users have failed to update their revised mobile number, delivery address and/or e-mail address on the Platform.
3.7. The Platform may be under constant updates / upgrades, and some functions and features may not be fully operational. The Platform may require the User to install certain software updates / upgrades from time to time by notifying the device User that a system update/ upgrade is available. If such software updates / upgrades are available, the “update” button will appear on the Platform and the device User can install the update immediately. It is the responsibility of the User to ensure that the Platform (as used on any device) is updated / upgraded from time to time, so that all features on the Platform function properly and seamlessly.
If You transmit a document through the Platform using Your username and password, such document shall be deemed “signed” and “executed” by You. You hereby absolutely and unconditionally waive any defense as to the enforceability of any contract formed / entered into as a result of the transmission of such document on the ground that it was not “signed” or “executed” by You.
5. Engagement with Users
5.1. Subject to what is stated in Clause 9A(ii):
(i) the Platform utilises proprietary algorithms to match queries of Users with the existing database of Company’s products, and
(ii) based on the information provided by Users including as regards further questions proposed on the Platform, the proprietary algorithm will then search and recommend the relevant Company’s products (based on information provided by the Users) which are available on the Platform.
5.2. Users registering on the Platform are required to provide information relating to their requirements in addition to other specific information as may be requested on the Platform. Information from Users is collected in a stage wise process. The contact details may be validated through a OTP validation process or other similar process as may be specified. Upon completion of registration, Users will be required to provide certain information pertaining to their requirements as per the form prescribed on the Platform. In addition to such information, Users may provide additional information, including but not limited to, responses to compliance queries, as may be raised on the Platform from time to time. We advise Users to provide such additional information in order to receive better results.
7. User Content
7.2. You agree and acknowledge that:
(a) All User content available on the Platform is provided on an “as is basis”. The Company expressly makes no representation and disclaims all warranties of any and all kind, whether express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose or use and / or warranties on non-infringement, in relation to any content on the Platform;
(b) The Company is not responsible for verifying inter alia the accuracy, completeness, correctness, of the content uploaded by the Users on the Platform. The Users may, at their sole risk conduct their own independent due diligence, prior to entering into any transaction on the Platform or taking any decision or action in connection with or as a result of access to such content or information on the Platform and the Company is not and will not be liable in any manner whatsoever. The Company shall not be responsible for such content or its usage by the User or any decision or transaction undertaken by the User in connection with or in reliance of such content and the Company makes no representation and gives no warranties in relation thereto; and
(c) The Company further shall not be responsible as a consequence of any incorrect, incomplete, false or misleading information provided by a User.
7.3. You further agree, confirm and acknowledge that:
(a) the Company does not warrant the availability, timeliness, functionality, reliability, sequencing or speed of delivery of the products and services or the content, and is not responsible for internet outages, hardware and/or software failures, downtime, for force majeure events (including without limitation acts of God, strikes or other acts of workers, bomb threats, fires, floods, other natural disasters, outbreak of any epidemic, pandemic or contagious disease or other outbreak of diseases or illnesses or health hazards which may affect certain geographical areas or regions or population or communities or lockdowns, explosions, riots, war or sabotage) and/or for User errors.
(b) Any material downloaded or otherwise obtained through the use of the Platform is done at Your own and absolute discretion and risk and You will be solely responsible for any and all damage to Your computer system and/or for loss of data that may result from downloading any such material and/or for any virus that may be threatened or contained therein.
(c) In connection with Your access, browsing and/or use of the Platform, You agree not to upload any irrelevant data, bogus or fabricated certificates or upload computer programs, information or data into the Platform which contains any viruses, time bombs, Trojan horses, worms, cancel bots or other computer programming routines that may damage, detrimentally interfere with, intercept or expropriate any system, software, data or information.
(d) You are responsible for implementing sufficient firewalls, protections, procedures and checkpoints to satisfy Your particular requirements for the protection of Your system and/or accuracy of data input and output, and You shall maintain a means/ system, external to the Company (at Your sole cost) for the reconstruction of any lost data.
(e) You are responsible for installing all software updates / upgrades to the Platform from time to time which might be available so that all features on the Platform functions properly and seamlessly.
8. Third Party Sites
8.1. Please note that the Platform may contain links to external sites or pages including links provided by third parties and our affiliates who may run advertisements, marketing, sales, digital or promotional campaigns on our Platform to market their products and/or services to the Users on the Platform. These advertisements, sales, digital, marketing or promotional campaigns may have embedded links which may re-direct Users to external sites/ portals which are owned and/or operated by such third parties and/or our affiliates. The Company has no control over such external sites/ portals and it shall not be responsible for the contents and reliability of the said external sites/ portals. Mere presence of any embedded link on the Platform should not be assumed as an endorsement of the views expressed on such embedded links.
8.2. We may further use third party agencies for payment processing purposes. Credit card and Debit card information or any other Personal Information of Users is not collected and / or stored by us. These third-party service providers have access to Personal Information of Users needed to perform their functions, but are obligated not to use such information for any other purposes. Such payment sites/portals are obligated to follow the Payment Card Industry Data Security Standard (PCI DSS) and comply with all applicable laws, rules, regulations, ordinances, guidelines, orders and judgments, as issued from time to time in this regard when handling matters relating to payment card data. Such third party agencies may redirect the User to external secure links for undertaking payment processing.
8.3. Your browsing, access or use of such third party sites/ portals and external links are subject to the terms and conditions including privacy policies and other policies as may be specified on such sites/ portals. The Company is not responsible whatsoever for verifying inter alia the accuracy, veracity and content of any sales, promotional, marketing and advertising campaigns run by a third party on the Platform or for any defect in products or services utilised or availed of by the User as a result of such sales, promotional, marketing and advertising campaigns run on the Platform. Users are advised to read the terms and conditions including privacy policies and other policies of such third party sites carefully, prior to browsing, accessing or using the services of such third parties.
9.1. You absolutely, unconditionally and irrevocably accept and agree:
(a) to treat the information and data on the Platform as proprietary “Confidential Information”;
(b) that You will not knowingly disclose to any third person or entity, or use for Your own or any such third person’s or entity’s benefit, any Confidential Information belonging to this Platform;
(c) that You will use all reasonable efforts to maintain the confidentiality of all Confidential Information of this Platform and to prevent the unauthorized disclosure and dissemination of any of the Confidential Information; and
(d) that in no event will You use less care to maintain the confidentiality of the Confidential Information, than what you use to maintain the confidentiality of Your own Confidential Information.
9.2. Confidential Information, whether or not described above, does not include information that:
(b) the owning User regularly discloses to third parties without restriction on disclosure,
(c) is required to be disclosed pursuant to any applicable law, rules, regulations, ordinances, guidelines, orders and judgments of a competent court or a governmental or regulatory authority; provided that the User who is required to make such disclosure notifies the other User owning such Confidential Information so as to enable such other User to take steps to protect the confidentiality of the Confidential Information.
9.3. The provisions of this Clause 9 shall survive any discontinuance of User’s browsing, access or use of the Platform.
9A. Orders Placed
(i) The Platform provides for online shopping wherein the Users can purchase/ buy the products listed on the Platform pursuant to the terms and conditions set forth herein.
(iii) The User further agrees and undertakes that they are accessing the services available on this Platform and transacting at their sole risk and after conducting their own independent due diligence before transacting on the Platform or taking any decision or action in connection with or as a result of access to such content or information on the Platform.
(iv) Before placing an order, the User is advised to check the product description carefully. By placing an order for a product, the User is bound by the conditions of sale included in the item’s description. The Company shall not be responsible for any incorrect order of the product(s) placed by the User once dispatched.
(v) All orders are subject to availability. Any and all orders placed by the User on the Platform are a firm commitment to purchase and the User is obligated to complete the transaction and not contest it in any way or manner whatsoever.
9B. Product Pricing
Product prices listed on the Platform are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur.
The Company reserves the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. Prices are subject to change without notice and can vary from product to product and from time to time, depending on the price of raw materials at the time of production/ manufacture.
All prices on the Platform are quoted in Indian Rupees and payments can only be accepted in quoted currency.
All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and generating an invoice. The User agrees to bear any and all applicable taxes including but not limited to GST, duties and cesses, delivery fees, payment gateway charges, etc.
The price mentioned on the Platform is inclusive of all taxes. A breakup of taxes will be provided in the Invoice. The User shall be responsible for payment of all fees/costs/charges associated with the purchase of products from the Company.
9C. Payment Methods
The User undertakes to make all payments in a timely manner, including but not limited to all applicable taxes, charges and fees as may be specified. We accept payments through third-party payment gateway.
The modes of payment offered by such third-party payment gateway may include credit card, debit card, net banking, mobile wallets and/or UPI.
The terms and conditions, policies, procedures and guidelines of the Reserve Bank of India, National Payments Corporation of India, and the third-party service providers including but not limited to payment gateway, bank, mobile wallet etc., shall be applicable to all transactions undertaken by the User.
Once the payment for an order is completed, You will receive an acknowledgement confirming the receipt of Your order. This acknowledgment will serve as a valid contract for products ordered only when those products have been dispatched to the purchaser. When placing an order, the User undertakes that all details provided to the Company are true and accurate, the User is an authorized user of the credit or debit card provided to place the said order, and that there are sufficient funds to cover the costs associated with the purchase.
Users assume sole responsibility for all risks associated with transfer of money or payments to the Company done through the use of a third-party payment gateway.
All disputes regarding delayed payments or failed payments must be resolved with Your own financial service provider such as Your bank, and the third-party payment gateway. The Company shall not be responsible for any failed or delayed payments, loss of information, loss of reputation or any other damages or losses faced by You or any third-party due to the use of such third-party payment gateway.
9D. Charge Back Options
9E. Cancellation Policy
User can cancel its order at any time without any cost before the product is dispatched. Please note that there may be a delay between the product dispatch and the delivery of Dispatch Confirmation E-mail to the User. The Company shall have the final say and the Company’s decision shall be final regarding the question of whether any ordered product had been dispatched prior to the cancellation of an order.
9F. Delivery and Shipment
The Company shall exercise all possible measures to ensure that any product ordered on the Platform is delivered as per the delivery time provided on confirmation of order, subject to (i) successful realization of payment made against the order, (ii) availability of the product(s) and (iii) delays resulting from postal / delivery delays or force majeure event.
User understands and confirms that the Company shall not be held responsible for any delay in delivery of product due to circumstances beyond the control of the Company, including a force majeure event.
The services offered on the Platform can be used for purchase of products to be delivered within the territory of India only. The Company and its delivery partners reserve the right to restrict delivery to specific locations or delivery facilities.
In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. The Company retains the right to withhold refund/replacement of the damaged product if the User fails to put a note about the nature of damage on the delivery receipt confirmation slip.
A delivery completed in the manner specified hereinabove to a location shall be considered to be a complete and successful delivery and all risk and liability related to such product shall transfer to the User upon completion of the delivery of the product in such a manner.
9G. Delayed Delivery
The estimated time of delivery is provided for Your convenience only, based on historical data of the time taken for deliveries to be completed to Your location. You understand that the time required for delivery is subject to multiple factors that can cause a delay, including but not limited to availability of the product, weather conditions, distance from warehouse, government rules, regulations and orders, among others. The Company and its delivery Logistics Service Provider (LSP) shall not be liable for any delay in the shipment or delivery of any product, package or order for any reason, regardless of whether such a delay could be reasonably foreseen, regardless of whether the Company was informed of the possibility of such delay, and regardless of whether any loss or damage was faced by You or any third party as a result of such a delay.
9H. Delivery errors
If a product is lost in transit or delivered to an incorrect address, please contact Us immediately. The Company will take all reasonable steps to ensure that You receive Your order. If the ordered product is not available with the Company for delivery, the Company may, at its sole discretion, cancel the product or order and refund the amount paid by You for such product(s). If the address provided by You at the time of placing of the order does not exist or cannot be found, or if no one is available to receive delivery of the order despite multiple delivery attempts (3 attempts), You shall be liable to bear all costs related to attempted delivery and the return of the product(s) and/or correction of the delivery address.
9I. Damaged or Defective Product
To return any damaged or defective product(s), User should register their concern on the Platform within 48 hours of the delivery of the product(s). Upon acceptance of product return request by the Company after due validation, the Company authorized personnel shall collect the damaged or defective product(s) at a pre-designated date and time from the same address where the product was delivered. Kindly note that the Logistics Service Provider (LSP) who will deliver the Products is not authorized to take return of damaged or defective product(s).
Once products are delivered to You and accepted as per the original order, there is no refund or exchange possible. In the event the products are not as per Your order, the User can opt for either return of the said products (which are not as per Your order) in accordance with this Clause 9J or replacement of the said products (which are not as per Your order) in accordance with Clause 9M herein below.
You must communicate to the Company through the return option provided on the Platform, within 48 hours of delivery of the product not as per Your order.
We will in our sole discretion, verify if the products are not as per Your order and will accordingly post verification, accept or reject the request for return and which decision of the Company will be final and binding and not disputed by any User using this Platform. For such verification, we may request you to send us images of the products (not as per Your order) received and / or allow our personnel to schedule a call or visit to assess such product and you will render your full cooperation to the Company and provide whatever information the Company requires.
Please note that we cannot offer exchanges or refunds on used products or products which are not in their original condition or do not have their original invoice / sale receipt, brand outer box, MRP /MSRP tags attached, user manual, warranty cards, and / or original accessories, and which decision of the Company will be final and binding and not disputed by any User using this Platform.
KBL will provide pickup for products not as per Your order. The time of pick-up may be communicated through email and / or SMS and/ or WhatsApp and / or the Platform. Kindly inform our customer care within 48 hours from the time of pick-up of product so returned. Please allow one to three weeks from the day You return an item not as per Your order, for Your refund request to be processed. You will be contacted once Your return is complete.
9L PRODUCT WARRANTY AND GUARANTEE
The terms of warranty provided on the product description page, or in the absence of such a description, the terms of warranty supplied with the product shall be applicable to such products. Purchasing a product through the Platform does not entitle the User to any additional or extended warranty. However, the Company may, at its sole discretion, offer an option to purchase an extended warranty upon payment of such fees as may be levied.
9M PRODUCT REPLACEMENT
(i) Replacement of damaged and / or defective product
Replacement shall be made based on due validation and acceptance by the Company, of User request for replacement of damaged and / or defective product(s) by the Company in accordance with clause 9I. Timeline for replacement of damaged and / or defective product(s) may be communicated by the Company to the User via email and / or SMS and/ or WhatsApp and / or the Platform. In case, the User is not ready to accept replacement of product(s) owing to the product(s) delivery lead times or product(s) not being available with the Company, the provisions under Clause 9K (Refunds) shall apply. The Company may, at its sole discretion, either give product(s) replacement or refund or reject the claim, as the Company deems appropriate, and which decision of the Company will be final and binding and not disputed by any User using this Platform.
(ii) Replacement of product(s) not as per the User’s order
Replacement shall be made based on due validation and acceptance by the Company, of the User request for replacement of product(s) which are not as per Your order, in accordance with this clause. Timeline for replacement of product(s), which are not as per Your order, may be communicated by the Company to the User, via email and / or SMS and/ or WhatsApp and / or the Platform. In case, the User is not ready to accept replacement of product(s) owing to the product(s) delivery lead times or product(s) not being available with the Company, the provisions under Clause 9K (Refunds) shall apply. The Company may, at its sole discretion, either give product(s) replacement or refund or reject the claim, as the Company deems appropriate, and which decision of the Company will be final and binding and not disputed by any User using this Platform.
We will, in our sole discretion, verify if the products are not as per Your order and will accordingly post verification, accept or reject the request for replacement and which decision of the Company will be final and binding and not disputed by any User using this Platform. For such verification, we may request you to send us images of the products (not as per Your order) received and / or allow our personnel to schedule a call or visit to assess such product and you will render your full cooperation to the Company and provide whatever information the Company requires.
Please note that we cannot offer exchanges or refunds or replacement on used products or products which are not in their original condition or do not have their original invoice / sale receipt, brand outer box, MRP /MSRP tags attached, user manual, warranty cards, and / or original accessories, and which decision of the Company will be final and binding and not disputed by any User using this Platform.
10. Ownership of Intellectual Property
10.3. All trademarks, service marks, trade names, copyrights, patents, designs, slogans and logos are proprietary to the Company or used by or licensed to the Company with the permission of its third-party providers. Nothing contained on in this Platform should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any intellectual property rights displayed on this Platform without the written permission of the Company. You further acknowledge that You have no right to have access to the Platform in source code form.
10.4. The User absolutely and unconditionally confirms that the User and/or its authorized representatives shall not use or register, in whole or in part the intellectual property rights of the Company and/or its affiliates or any alteration, phonetic equivalent, foreign language equivalent, takeoff, or abbreviation thereof, as or as part of a company name, trade name, product name, service name, web sites, merchandising, packaging, manuals, promotional/advertising materials or for any other purpose whatsoever.
(a) not to copy, adapt, convert, abridge, display, reproduce, disseminate, re-publish, re-use, upload, post, transmit or distribute any content, material or information presented in, furnished, available or provided on the Platform, including without limitation for public or commercial purposes, and any text, images, audio and video, except as expressly permitted on the Platform's sharing function;
(b) not to sell, rent, lease, sub-lease, sub-license, assign, loan, distribute, time-share, or translate any content, material or information presented in, furnished, available or provided on Platform including Your login credentials in any way;
(c) not to make alterations to, or modifications of, the whole or any part of the Platform, or permit the Platform or any part of it to be combined with, or become incorporated in, any other programs;
(d) not to modify, disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Platform;
(e) not to sell, resell, sub-license or exploit and/or otherwise commercialize any Platform material in whole or in part (in various formats or media including object and source code), in any form to any person without obtaining the prior written consent of the Company;
(f) not to remove or substitute or modify any information pertaining to intellectual property or proprietary rights from the Platform;
(g) not to use this Platform in any way that is, or may be, damaging to this Platform;
(h) not to use this Platform in any way that impacts User access to this Platform;
(i) not to use this Platform contrary to applicable laws, rules, regulations, ordinances, guidelines, order or judgement or in a way that causes, or may cause, harm to the Platform, or to any person or business entity;
(j) not to engage in any data mining, data harvesting, data extracting or any other similar activity in relation to this Platform, or while using this Platform;
(k) not to use this Platform to engage in any advertising or marketing;
(l) not to access, monitor or copy any content or information of this Platform using any robot, crawler, spider, scraper, or other automated means or any manual process for any purpose without the Company’s express prior written permission.
12. User Conduct
12.1. Users absolutely and irrevocably agree, undertake and confirm on behalf of themselves and their authorized representatives whilst accessing, browsing or otherwise using the Platform that they shall not host, display, upload, modify, publish, transmit, store, update or share any information that:
(a) belongs to another person and to which the User does not have any right;
(b) is grossly harmful, insulting or harassing or threatening on the basis of gender, blasphemous, defamatory, abusive, obscene, pornographic, pedophilic, libelous, invasive of another's privacy including bodily privacy, hateful, or racially or ethnically, objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force in any manner whatsoever;
(c) is harmful to child or a minor in any way;
(d) infringes any patent, trademark, tradename, service mark, logo, copyright, design, patterns or other proprietary and/or intellectual property rights of the Company, its affiliates or of any third party and/or infringes any third party's trade secrets or rights of publicity or privacy;
(e) violates any law for the time being in force or promotes illegal activities including any sale of counterfeit or stolen products;
(f) deceives or misleads the addressee about the origin of such messages or knowingly and/or intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact or is grossly offensive or menacing in nature;
(g) impersonates another person;
(h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
(i) threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation; or
(j) is patently false, inaccurate, misleading and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.
12.2. By browsing, accessing and using the Platform, You absolutely and irrevocably agree, undertake and confirm on behalf of Yourself and Your authorized representatives not to:
(a) undertake transactions with the use of fictitious accounts or for fraudulent transactions or transactions which are fake or to undertake any activity which may result in or is aimed and intended to cause wrongful loss to the Company;
(b) make any speculative, false, or fraudulent transaction on the Platform;
(c) violate the restrictions in any robot exclusion headers on this Platform or bypass or restrict or circumvent other measures employed to prevent or limit access to this Platform;
(d) take any action that imposes, or may impose, in the Company’s discretion, an unreasonable or disproportionately large load on the Company’s infrastructure;
(e) deep-link any portion of the Platform (including, without limitation, the purchase path for any service) for any purpose without our express written permission;
(f) "frame", "mirror" or otherwise incorporate any part of this Platform into any other Platform without our prior written authorization;
(g) store or use any downloaded data in an archival database or other searchable database;
(h) use any "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or Confidential Information or any other data or information on the Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or Confidential Information or any other information, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform;
(i) attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, by hacking, password "mining" or by any other illegitimate means;
(j) probe, scan or test the vulnerability of the Platform or any network connected to the Platform or breach the security or authentication measures on the Platform or any network connected to the Platform;
(k) reverse look-up, trace or seek to trace any information of any User or any visitor to the Platform, including any account on the Platform not owned by the User, to its source, or exploit the Platform or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to Personal Information, other than the User’s own information, as provided for by the Platform;
(l) make any negative, denigrating or defamatory statement(s) or comment(s) about the Company or the brand name or domain name used by the Company or otherwise engage in any conduct or action that might tarnish the image or reputation, of the Company or Users on the Platform or otherwise tarnish or dilute any Company’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name or other intellectual property rights as may be owned or used by the Company. The User agrees that it will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or Company’s systems or networks, or any systems or networks connected to the Company;
(m) use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person's use of the Platform;
(o) forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal the User sends to the Company on or through the Platform;
(p) engage in any data mining, data harvesting, data extracting or any other similar activity in relation to the Platform, or while using the Platform.
12.3. You undertake to provide only such information which is true, accurate, current and complete.
13. Submitted Content
13.2. Notwithstanding anything stated to the contrary, under no circumstances will the Company be liable in any way for any content shared or submitted by the User on the Platform, including, but not limited to, any errors or omissions in any content, and/or for any loss and/or damage of any kind incurred as a result of the use of or arising from any such content posted, e-mailed or otherwise transmitted (whether publicly or privately) via the Platform.
14.1. The information on the Platform are provided on "as is" and "as available" basis, based on the information shared by the Users on the Platform and that the Company makes no representation or warranties, express or implied, including but not limited to the assurances or guarantees or implied warranties as to the quality, merchantability, accuracy, fitness or non-infringement of third party rights. Additionally, nothing contained on this Platform shall be construed as providing consultation or advice to you. The Platform or the Company shall not be responsible for such information or its usage by you or any decision or transaction undertaken by you in connection with or in reliance on such information / content.
14.2. The Company has been very cautious in the preparation of content of the Platform, including but not limited to description, images, etc. However, these may vary from the actual content due to various reasons including but not limited to computer monitor settings, typographic errors etc. The Company shall not be bound by any errors or omissions in posting information on the Platform.
14.4. Without prejudice to the generality of the foregoing, by browsing, accessing or using the Platform, You specifically acknowledge that:
(a) the Company does not provide any representation, warranty or guarantee that the User will find matches as per the queries or requirements raised.
(b) neither the Company nor its affiliates or any of its directors, officers, representatives or agents will be responsible for any breach of any agreements, contracts or arrangements, misrepresentations, negligence, defaults, liabilities or claims by the User or their respective authorized representatives, agents, sub-contractors or affiliates.
14.5. The Company does not guarantee, represent or warrant that:
(a) the Platform will be constantly available, or available at all. The Platform may be down for maintenance or for launching in other geographies or there may be a network problem, or the Platform may be experiencing excessive load in which case, the Platform may not be accessible by Users;
(b) the Platform shall generally meet Your requirements;
(c) the information provided is accurate or up-to-date;
(d) any error/flaw in the technology will be corrected;
(e) the results that may be obtained from the use of the Platform and/or use of the proprietary algorithm on the Platform, will be accurate or reliable,
(f) the quality of any facilities, products, services, information, or other material purchased or obtained by You will meet Your expectations, and that any third party making decisions based on information about You received via the Platform will be accurate, in Your favour or otherwise meet Your expectations.
14.6. You further acknowledge that on account of any technical error, loss of connectivity or network issues, or failure by the User to install software updates / upgrades to the Platform from time to time, certain features on the Platform may not function properly or at all. You acknowledge that the Company will not be liable for any losses or damages suffered by You on account of such technical errors, interconnectivity or network issues.
14.7. You further acknowledge that the Company engages third party payment aggregators and payment gateway service providers for provision of payment processing services. While the Company takes every precaution to ensure that payment processing services are provided on the Platform on a smooth, uninterrupted and secure manner including by obligating such third party payment processing service providers to comply with the PCI DSS standards and all applicable laws, rules, regulations, ordinances, guidelines, orders and judgments, as issued, from time to time, in this regard You agree and acknowledge that the Company will not be responsible for any interruption or non-availability of the Platform or otherwise for any fraud, loss, theft, misappropriation or misuse of card or other data / information provided by the User on the links available on the Platform or any attempts to the foregoing by any external third party.
14.8. You further acknowledge that You shall be solely responsible for carrying out any online or off-line transaction involving credit cards / debit cards or such other forms of instruments or documents for making such transactions and the Company assumes no responsibility or liability for the improper use of information, relating to such usage of credit cards / debit cards used by the subscriber online / off-line.
14.9. This disclaimer of liability also applies to any damages or injury caused or any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action.
15.2. You shall forthwith on demand make payment to the concerned Indemnified Party, within seven days of receipt of a written demand from the Indemnified Party, without any dispute or delay.
15.3. You shall not settle any such claim without the written consent of the applicable Indemnified Party.
15.5. The User hereby agrees to expressly, absolutely and unconditionally (i) release and discharge the Indemnified Parties from any and all costs, damages, liabilities or other consequences as a result of any actions/inactions of the Company’s authorized representatives or other personnel and (ii) waive any claims or demands (whether known or unknown) against the Indemnified Parties that the User may have in this behalf, including under any statute, contract or otherwise.
16. Limitation of Liability
(a) any failure or delay (including without limitation the use of or inability to use the Platform or any part thereof); or
(b) Your use of the Platform, or any content, material or information thereof (including, but not limited to, Losses resulting from or arising out of Your reliance on the Platform); or
(c) the performance or non-performance by the Company, even if we have been advised of the possibility of damages to such parties or any other party, or any damages to or viruses that may infect Your computer equipment or other property as the result of Your browsing, access or use of the Platform or Your downloading of any content from the Platform; or
(d) mistakes, omissions, interruptions, errors, defects, delays in operation, non-deliveries, mis-deliveries, transmissions, eavesdropping by third parties, or computer failure or malfunction, or damage to computer, computer viruses, file corruption, communication failure, network or system outage, theft, destruction, unauthorized access to, alteration of, loss of use of any record or data, and any other tangible or intangible loss or any failure of performance of the Platform; or
(f) applicable laws, government restrictions, lockdowns, strikes, riots, wars or sabotage, explosions, any natural disaster, plague, epidemic, pandemic or other outbreak of diseases or illnesses or health hazards or extreme natural events or any other force majeure event, or other condition beyond the Company’s reasonable control; or
17.1. You are prohibited from violating or attempting to violate the security of the Platform. You are prohibited from doing any of the following:
(a) Accessing data not intended for You or logging onto a server or an account which You are not authorized to access; or
(b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or
(c) Attempting to interfere with service of any other user, host or network, including, without limitation, via means of submitting a virus to the Platform, overloading, 'flooding,' 'spamming', 'mail bombing' or 'crashing;' or
(d) Sending or transmitting junk email, unsolicited email, including promotions and/or advertising of products or services; or
(e) Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; or
(f) Violations of system or network security, which may result in civil or criminal liability; or
(g) Any other action which, at our discretion, constitutes or is likely to constitute a threat to the security of the Platform.
18. Comments / Posts
18.1. By browsing, accessing and/or using the Platform, You specifically acknowledge and understand that the Company has invested and continues to invest significant amounts towards the development and maintenance of the Platform. The Company strongly encourages and values feedback and suggestions from its Users. However, You specifically acknowledge and understand that in the event You use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content, the Company may suffer severe losses. Hence, in order to prevent such wrongful loss, the Company would encourage You, the User to not post any negative / false/ misleading information, feedback, comment, or review on the Platform or on any public domain without first bringing the same to the notice of the Grievance Redressal Officer specifying Your feedback and further permitting the Company through its Grievance Redressal Officer to address any issues/queries or feedback as provided by You.
18.2. You further understand and acknowledge that failure on Your part to consult with the Grievance Redressal Officer and posting /uploading or otherwise disseminating any negative/ false/ misleading information, comments, feedback or reviews without providing any opportunity to the Company to address Your grievances/issues, shall entitle the Company to proceed against You, the User for damages for any losses suffered by the Company. Any claim for damages shall be in addition to the rights for injunctive reliefs since claim for damages may not be a sufficient remedy. The Company shall further be entitled to treat any such negative/ false/ misleading information, feedback/comment/ review to be defamatory / libelous or malicious in nature and take appropriate action against the User as it may deem fit.
18.3. In the event, a User posts any review, feedback, content or submits material on the Platform, the User agrees to:
(i) grant the Company and/or its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User information that User make available, in any media or medium, and in any form, format, or forum now known or hereafter developed; and
(ii) grant the Company and its affiliates and sub-licensees the right to use the non-sensitive personal data or information (including the name and address that the User submits in connection with such User information).
18.4. The User absolutely and unconditionally agrees that the rights as granted in this Clause 18 are irrevocable during the entire period of protection of the User’s intellectual property rights associated with such User information and material on the Platform. The User also agrees to perform all such further acts necessary to perfect any of the rights granted to the Company and/or affiliates, including the execution of deeds and documents, at its request and furthermore waives its right to be identified as the author of such content and Your right to object to derogatory treatment of such User information.
18.5. In the event the User posts negative/ false/ misleading information, feedback, comment, or review, the Company shall have the right to remove or delete a review or comment or feedback posted by the User at its sole discretion, if it is of the opinion that such review or comment or feedback (i) contains offensive language; or (ii) causes disadvantage to the Company or (iii) is false and misleading. The Company shall also, at its sole discretion have the right to terminate the User account and refrain the User from accessing or using the Platform or posting any further reviews or comments or feedback on the Platform.
19. Governing Law and Jurisdiction
19.4. User also irrevocably confirms and irrevocably undertakes to waive (i) any objection which it may at any time have to the laying of the venue of any Proceeding in any Court referred to in this Clause 19 and any claims that any such Proceedings have been brought in an inconvenient forum and (ii) any and all immunities (including from suit, attachment, execution or other legal process), if any, to the fullest extent permitted by applicable law.
19.5. Users acknowledge that this Platform is operated, controlled and administered solely in India and is meant for transactions which are proposed to be effected through the Platform.
19.6. While the Company makes every effort to ensure that the Platform operates in a legally compliant manner, You, the User expressly acknowledge and agree that the Company shall not be responsible for complying with the laws of different jurisdictions (other than India) where the Users are based out of. The Users specifically waive any rights which are granted to the Users under any foreign laws and further acknowledge the adequacy and sufficiency of the laws of India to protect inter alia the privacy rights of the Users. The Company makes no representation that the Platform is appropriate or available for use outside the Republic of India.
20. Modification to Terms and Conditions
21. Modification of Software
The Company solely reserves the right to revise, modify, add, delete and/or change the contents and classification and presentation of the information on the Platform at any time as it may in its absolute discretion find necessary, and/or expedient and without having to give any notice to any User. It is each User's sole responsibility to refer to the terms and conditions and in addition thereto, to be mindful of all such modifications, additions, deletions and/or changes or addition to the same while browsing, accessing or using the Platform.
22. Contact Us
23. Grievance Redressal Mechanism
23.1. In accordance with Information Technology Act, 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, as may be amended, modified or supplemented from time to time, the name, designation and contact details of the respective Grievance Redressal Officers are provided below:
1. Grievance Redressal Officer for Technical Issues
Name: Gaurav Ray
Designation: Deputy General Manager – Small Pump Business – Customer Sales and Support
2. Grievance Redressal Officer for Commercial Issues
Name: Gaurav Ray
Designation: Deputy General Manager – Small Pump Business – Customer Sales and Support
For any issues, complaints, queries, comments or feedback as provided by You in relation to the Platform, You may reach out to the respective Grievance Redressal Officers.
23.2. On the raising of a complaint, You will be issued a ticket number, through which the status of the complaint can be tracked. The respective Grievance Redressal Officer shall endeavour to acknowledge Your complaints within forty- eight (48) hours of the receipt of such complaint and shall seek to address and/or resolve the same within a period of one month of the receipt of such complaint. You further understand and agree that the decision of the respective Grievance Redressal Officer shall be final and binding in this regard.
25. Miscellaneous Provisions
25.2. If You do not wish to receive unsolicited information from us, then you may opt out of receiving these unsolicited information by clicking the “UNSUBSCRIBE” link at the bottom of emails you receive or on the unsubscribe page on the Platform.
25.3. Please take full responsibility for Your own security and do not under any circumstances disclose Your bank details, credit card details, Your personal username or password or other such information to any other person unless You are confident that the information will not be misused and all such disclosures by You will be entirely at Your own risk and cost.
25.4. Please also ensure that You do not leave Your personal computer unattended while it is in operation unless it is safe to do so, and be aware that public forums and chat rooms are often used by people as a means of exploiting others and obtaining Personal Information about You.
28. Compliance with Laws
Notwithstanding anything stated hereinabove and for the avoidance of doubt, all obligations of the Company and the User , are and will be subject to compliance with all applicable laws, rules, regulations, ordinances, guidelines, orders and judgments including those of India (including in particular the Information Technology Act, 2000, and the rules framed thereunder, and the Consumer Protection (E-Commerce) Rules, 2020) as may be amended, modified, consolidated, substituted and re-enacted from time to time.
29. Adherance to Terms And Conditions