FAQs
How can I track my order?
Once shipped, customer receives an SMS on the registered contact number containing courier company name and tracking number. Also, you can simply go to the “Track now” option available on our website.
How long it takes to deliver the Order?
The product will be delivered to you in 5-7 days.
Can I accept the package after checking the contents inside it?
Sorry, as per company policy, a package can’t be opened before delivery is accepted. But you can accept the package & get in touch with us later in case you have any concerns.
Can I replace the product delivered to me?
Of course, a product can be replaced but only under the following circumstances:
- Product is physically damaged/defective
- Varies from the description on the website
- Wrong item delivered
Is warranty applicable to products I buy on eshop.kirloskarpumps.com?
The product purchased via eshop.kirloskarpumps.com is automatically registered for warranty.
What is the warranty for the replacement I got? Will it be the same as the initial product?
Yes, the warranty for your replacement will be the same as your initial product.
What are our shipping policies?
Kindly refer to our shipping policies in point 15 of Terms of use for a Platform.
